We have been in the industry long enough to understand that service is everything.
Dedicated Accountant
You will be able to speak with your dedicated accountant that will take the time to understand your business to ensure we always provide the highest level of service
All Inclusive Service
We do not clock watch and invoice by the minute. Unlimited email and phone support are included in the Monthly Fixed Fee.
Our Money Back Service Level Guarantee
We promise a fast, accurate response in an efficient, friendly manner – always. It is for this reason that Focused Books offers a money back guarantee, if we do not meet your requirements.
No Lock in Contracts Ever
We believe that Clients want to work with a team that is as professional and committed about your business as you are. So, we will never ask you to lock into long term contracts.
Consistency & Continuity
We understand how important Consistency and Continuity is for both clients and ourselves, to ensure we can drive operational improvements/efficiencies wherever possible.
If you do change your bookkeeper for whatever reason, we will ensure a thorough and detailed handover takes place, ensuring the new bookkeeper understands your business equally as well as the incumbent.
Our Delivery KPI’s
Your dedicated Account Manager will be in touch within 1 working day of your signed agreement.
We will ensure that your Account Manager is never overburdened with other work. Exemplary service is mandatory.
If you email us before 4pm on a working day, we will respond the same day. If after 4pm, we will respond by the next working day.
Get In Touch
Don’t hesitate to contact us for additional info
Our team of qualified bookkeepers have an enormous amount of combined experience helping clients face and manage the challenges of running a small business in our uniquely Australian business conditions. We are experienced, qualified bookkeepers with at least a Certificate IV or more in qualifications and all are fully certified in the relevant accounting packages used.
This team is supported by experienced Managers and Qualified Accountants with more than 20 years experience to ensure no question or problem is left unsolved. Having qualified Accountants within our team, means that we understand your accountant’s requirements and ensure your books are “Accountant Ready” at all times. This will save time and reduce the accountant fees, going forward.